American Express

Information architecture. Usability and service analysis.

American Espress Spain →

This is a work in progress
I'm currently working on completing this case study and should be available soon.

The short read

A project with American Express Spain, to optimise navigation and information architecture. Additionally, there was some further consultancy work on service design for private clients (prospects and current), mostly related to sales goals for cards at Amex.

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Case study

↓ Case study coming soon.

My role

- Information architecture.
- Usability assessment.
- Service analysis.

The team

Carlos Sanchez (client liaison; UI design).
Alejandro Tabares (accessibility).


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